Question 1

How is my fare calculated and is the price guaranteed?

Accepted Answer

Our pricing strictly complies with official Brussels-Capital Region regulations: €20.00 base fare (includes the first 3 kilometers), then €2.30 per kilometer driven. The amount displayed during your online booking is guaranteed and final: no running meter during traffic congestion or red lights.

Question 2

How does airport pickup work (Zaventem & Charleroi) if my flight is delayed?

Accepted Answer

Your driver tracks your flight live using your flight number. Whether your plane lands early or late, we automatically adjust the pickup time with zero surcharge. Your driver welcomes you with a name sign at the exit of the baggage claim area.

Question 3

Which payment methods are accepted and can I get a VAT invoice?

Accepted Answer

You can pay on board directly to the driver with debit/credit cards (Bancontact, Visa, Mastercard, American Express, Apple Pay) or cash. An itemized invoice with deductible Belgian VAT is sent to you by email immediately after your ride.

Question 4

How far in advance should I book my taxi?

Accepted Answer

You can book several days or weeks ahead to secure early morning rides and airport connections, or order for immediate pickup (average wait time 5 to 15 minutes depending on driver availability in your municipality). Confirmation via email and WhatsApp is instantaneous.

Question 5

Do you provide child seats and what is the luggage capacity?

Accepted Answer

Yes, we provide certified child seats and boosters free of charge upon request during booking. Our sedans easily hold 3-4 standard suitcases, and our spacious minivans (7-8 seats) accommodate up to 8 large bags.

Question 6

Can I modify or cancel my reservation free of charge?

Accepted Answer

Canceling or updating your booking is completely free of charge up to 2 hours prior to the scheduled pickup time. Simply contact our support team via phone or WhatsApp.

Question 7

Which municipalities and regions do you cover?

Accepted Answer

We serve all 19 municipalities of the Brussels-Capital Region, the surrounding Flemish and Walloon peripheries, as well as all intercity routes across Belgium (Antwerp, Ghent, Liège, Namur, Bruges) and cross-border airports (Lille, Paris CDG, Schiphol).

Frequently Asked Questions & 24/7 Support

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